General

Maintenance + Tech Videos

• How to adjust brake levers
• Changing Tektro Hydraulic Disc Brake
• How to change a bike tire

Warranty

• I've recently had a flat tire, is it covered under warranty?
• What is your warranty policy?
• Does the warranty transfer when I sell my ebike while it's still under warranty?

Bikes and Features

• Are the new headlights and tail light compatible with the older X-Class versions?
• How to use the Horn/Alarm
• How to change rotor
• Bar End Mirror Installation
• Can I use a battery from one model for a different one? Or swap other parts/features?
• Are your bikes water resistant?

See all 16 articles

Placing an Order

• What payment methods do you accept?
• I just placed a new order but I forgot something, can you add it?
• How do I cancel an order?
• I'm missing an item in my package, What shall I do?
• Do you accept Paypal?
• Do you ship to my country?

See all 16 articles

Shipping

• Delivery change requests
• How to file a claim for shipping damage or lost items?
• What assembly is expected for each model?
• Do you ship to Hawaii?
• What's the benefit of Shipping Insurance
• How much is shipping to Canada?

See all 14 articles

Returns

• I would like to return my order, what shall I do?
• I got the wrong parts, what shall I do?
• My item is broken, what shall I do?

Maintenance

• How can I adjust Shimano Nexus 7 speed gears?
• How can I adjust Shimano Nexus 7-Speed or 8-Speed Internally Geared hub?
• Routine Maintenance
• Do ebikes require maintenance?
• Do I need to adjust anything on my ebike when it arrives?
• What's the best maintenance practice for batteries?

See all 7 articles