General

Maintenance + Tech Videos

• What is the axle nut torque advised?
• Battery Maintenance and Safety
• My brakes are making a sound
• How to replace brake pads?
• How to adjust brake levers
• Changing Tektro Hydraulic Disc Brake

See all 7 articles

Warranty

• I've recently had a flat tire, is it covered under warranty?
• What is your warranty policy?
• Does the warranty transfer when I sell my ebike while it's still under warranty?

Bikes and Features

• Are the new headlights and tail light compatible with the older X-Class versions?
• How to use the Horn/Alarm
• How to change rotor
• Bar End Mirror Installation
• Can I use a battery from one model for a different one? Or swap other parts/features?
• Are your bikes water resistant?

See all 16 articles

Returns

• Can I return my bike?
• Can I return an accessory?
• I would like to return my order, what shall I do?
• I got the wrong parts, what shall I do?
• My item is broken, what shall I do?

Maintenance

• I cannot find my keys?
• How can I adjust Shimano Nexus 7 speed gears?
• How can I adjust Shimano Nexus 7-Speed or 8-Speed Internally Geared hub?
• Routine Maintenance
• Do ebikes require maintenance?
• Do I need to adjust anything on my ebike when it arrives?

See all 8 articles