How to file a claim for shipping damage or lost items? Updated April 26, 2022 05:57 If you've purchased Route shipping insurance you can file your claim from claims.route.com. Related articles What's the benefit of Shipping Insurance When will you ship my order? How long does the shipping take? Do I get tracking? Grizzly Assembly Video Comments 2 comments Sort by Date Votes l September 27, 2021 18:07 Had the same issue and sadly I had to do involve my credit card company by doing a chargeback just to get their attention. 0 Arthur September 27, 2021 18:31 If you can kindly send an email to us (firstname.lastname@example.org or email@example.com), our team can assist you right away. 0 Please sign in to leave a comment.