How to file a claim for shipping damage or lost items? September 10, 2021 21:20 If you've purchased Route shipping insurance you can file your claim from claims.route.com. Related articles What's the benefit of Shipping Insurance When will you ship my order? How long does the shipping take? Do I get tracking? Grizzly Assembly Video Comments 2 comments Sort by Date Votes Kenny Milne September 15, 2021 16:17 I’ve been trying to contact your company for the last 2 to 3 weeks, the tracking number you gave me is not correct. I’ve been very patient over the last five months with the shipping delays and everything else going on. I do not understand why you can’t simply reply to the emails and sort these issues out? You guys don’t answer your phone, and you don’t reply to emails? Why is that? 0 Shane Kenyon September 16, 2021 21:04 same issues here. shady company? 0 Please sign in to leave a comment.