If the item is in stock, your order is shipped out within 3-5 business days.
If the item you've purchased was on backorder, you can refer to this page for the current listed estimated/expected shipping dates for each model.
If there are any delays, we will get in touch with you via email before shipment day arrives.
If there have been no updates, please note that we're on track with the shipping dates, but sadly we cannot give you an exact date on which day your ebike will be shipping.
It's not possible for us to ship out all ebikes at once, so the estimated shipping dates are when we're going to start shipping the bikes of that batch in the order of orders received.
Important things to note:
- If there are any changes to your shipping date after the order is placed, we will notify you via email
- In-stock items that ship within 1-5 business days cannot be canceled
- You'll receive your tracking number via email when your bike ships. Generally, it takes around 3-10 business days for your ebike to arrive after it ships.
- We -sadly- cannot give you an exact date on which specific day your order will be shipping.
Comments
3 comments
Please give me an estimate delivery date. Thanks
John's comment speaks the truth. My android doesn't even want me to download that tracking app.
Wouldn't it be just as easy to provide a tracking # in an email?
I will admit, I've emailed about 8 times and Jaime always responds quickly. Much appreciated.
Yes, I too have a concern. The site says "In Stock" Ships in 1-5 days. If it is 5 days, just say 5 days. Communication is all we are asking for. My expectations are VERY high after spending over $2000 on a bicycle. I don't like having somebody take my money, then not give me SPECIFIC information about when I will receive what I've paid for. Usually, I won't give money until I have a product in my grasp, so this floating of my $2000+ does not leave me with a good feeling. The site about ship dates says "In Stock ships in 1 to 5 days" But now the main page shows the bike I purchased as "Sold out" . Also, why even have a phone number if it just is never answered? I went against my normal practice and bought when I couldn't reach anybody by phone because of the great reviews, but to this point I am less than impressed.
Edit..
I did receive an immediate email reply, and have been assured that the bike will ship as expected 1-5 days. Maybe we are just spoiled with how companies like Amazon fulfill orders, or maybe a bit more communication would be appreciated. I'm looking forward to receiving the bike, and I will update on how the process worked for me exactly.
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