How do I cancel an order? Updated September 28, 2021 21:56 Kindly send an email to firstname.lastname@example.org before your order is shipped out. Related articles I would like to return my order, what shall I do? What does backorder mean? In pre-order/Back-ordered items, do you charge right away or wait until the item is shipped. I want to order 1 bike now, and if I like it, we'll order a second one. Can we apply 2 ebikes promo on the second order? Are these bikes legal in my state? Comments 0 comments Please sign in to leave a comment.